Because most XL Industries products ship in large boxes, the shipping fees on our items tend to be high. When shipped, our items are subject to "dimensional weight", where actual package size is considered alongside the shipping weight to determine costs. Since our products are generally light in weight, we can sometimes strap items together and reduce your costs when purchasing multiple items. You will be notified via email if/when any shipping fee adjustments are applied.
Discounted and FREE shipping are available depending on account status and order size. Check with your XL Sales Representative to see if you qualify. All orders sub-totaling over $2350.00 automatically receive free shipping!
All XL Industries products are guaranteed to be free of manufacturing defects. If product failure occurs within one (1) year of receipt by customer due to faulty manufacturing or material defects, XL Industries will replace or repair the product without charge.
This Limited Warranty does not cover abnormal product wear and tear or abuse of product.
In the unlikely event that you are unhappy with any purchase from XL Industries please notify us immediately! We always strive for total customer satisfaction and we will do our best to make sure you are happy with your new display products.
If you wish make a return...
- Please notify us by telephone within seventy-two hours and obtain a Return Authorization (RA) number.
- All returns must be accompanied by this RA number and must be received by XL Industries within fourteen days.
- All returned items must be received in new, unused and salable condition.
- Shipping and insurance costs are the responsibility of the customer unless prior approval has been given.
- A 15% re-stocking charge will levied against any refund issued.
Returns that require XL Industries to issue a call tag will be charged the 15% restocking fee, the call tag charge, and the return shipping costs.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to another company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product requested by the customer.
XL Industries tracks customer user experience through the use of session variables consisting of non-unique identifiers. At no time is any private data transmitted via cookies. These session variables are not required to browse xlindustries.com but their absence may affect certain site features.
When implemented, all information gathered to transmit any promotional material is encrypted and held by XL Industries only until you un-subscribe from our services. Requests to unsubscribe any email address may take up to seven days to process.
Unless subscribed to our newsletter, you will only receive email communication from XL Industries that pertains to orders (pending and/or fulfilled).
Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as otherwise described. The term "outside parties" does not include XL Industries, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server.All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Any changes to XL Industry policies will be posted on this page in a timely manner.